Terms of service

OVERVIEW

This website is operated by Viktorias (Registered in Sweden with organization number 559470-0287). Throughout the site, the terms “we,” “us,” and “our” refer to Viktorias. Viktorias provides this website, including all information, tools, and services available on this site to you, the user, provided that you accept all terms, rules, policies, and notices stated here.

By visiting our website and/or purchasing anything from us, you participate in our “Service” and agree to be bound by the following terms and conditions (“Terms of Use,” “Terms”), including additional terms and policies referenced here and/or available via hyperlink. These Terms of Use apply to all users of the Website, including but not limited to users who are browsers, suppliers, customers, merchants, and/or content contributors.

Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Use. If you do not agree to all the terms of this agreement, you may not access the website or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

New features or tools added to the current store will also be subject to the Terms of Use. You can review the most recent version of the Terms of Use at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Use by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after any changes are posted constitutes acceptance of those changes.

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that enables us to sell our products and services to you.

SECTION 1 - TERMS AND CONDITIONS FOR THE ONLINE STORE

By agreeing to these Terms of Use, you represent that you are at least the age of majority in the state or province where you reside, or that you are the age of majority in the state or province where you reside and have given us your consent to allow any of your minor dependents to use this website.

You may not use our products for any illegal or unauthorized purpose, nor may you, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You may not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time and for any reason.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transfers over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission.

The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is not necessarily current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - CHANGES TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are only returnable or exchangeable according to our refund policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we offer. All product descriptions or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offers for products or services made on this site are void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the email address and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more information, see our Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms under which the tools are provided by the relevant third-party provider.

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Use.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any material from third parties or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (such as contest entries) or, without a request from us, send creative ideas, suggestions, proposals, plans, or other materials, whether online, via email, by mail, or otherwise (collectively, "Comments"), you agree that we may edit, copy, publish, distribute, translate, and otherwise use any Comments you send to us in any medium, at any time, without limitation. We are and will not be obligated to (1) treat any Comments as confidential, (2) pay compensation for any Comments, or (3) respond to any Comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be illegal, offensive, threatening, defamatory, obscene, or otherwise objectionable or in violation of anyone’s intellectual property rights or these Terms.

You agree that your Comments will not infringe any third party's rights, including copyright, trademark, privacy, personality, or other personal or property rights. You further agree that your Comments will not contain defamatory or otherwise illegal, abusive, or obscene material, or contain any computer virus or other harmful code that could in any way affect the operation of the Service or any related website. You may not use a false email address, impersonate someone else, or otherwise mislead us or third parties regarding the origin of any Comments. You are solely responsible for all Comments you make and their accuracy. We take no responsibility and assume no liability for Comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS AND OMISSIONS

Occasionally, there may be information on our website or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify any information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms, you are prohibited from using the Site or its content: (a) for any illegal purpose; (b) to solicit others to perform or participate in any illegal acts; (c) to violate any international, federal, provincial, or state regulation, rule, law, or local ordinance; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that affects the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website if you violate any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (unless otherwise expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranty, or condition of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Viktorias, our directors, officers, employees, affiliates, agents, contractors, interns, freelancers, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any product obtained through the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of the Service or any Content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such states or jurisdictions shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Viktorias and our parent, subsidiaries, affiliates, partners, officers, directors, agents, licensors, service providers, subcontractors, suppliers, interns, and employees from any claims or demands, including reasonable attorney’s fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 - SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable part shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The parties' obligations and liabilities incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our services, or when you cease using our site.

If we determine in our sole discretion that you have failed to comply with any term or provision of these Terms, or we suspect that you have failed to comply, we may also terminate this agreement at any time without notice and you will remain responsible for all amounts due up to and including the termination date; and/or may deny you access to our services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).

Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Sweden.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms should be sent to us at info@viktorias.com.

SECTION 21 - RETURNS & EXCHANGES

We have a 100-day return policy, which means you have 100 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unused or unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info@viktorias.com. Items returned to us without a prior return request will not be accepted.

Please send the package via courier and provide us with the tracking number. The standard return address (if confirmed by customer service after receiving your proof of purchase) is:
Acquainted
Karlavägen 18, 114 31, Stockholm, Sweden
Email support: info@viktorias.com

In the event of a return process (if applicable), the seller will refund all payments received from the consumer, excluding the cost of delivering the goods, without delay and in any case no later than 10 business days from the day the seller receives the return package. Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

Payments you made, excluding the delivery costs of the goods as stated in the terms, will be refunded to you without delay, but no later than 10 business days from the day we receive your return package. The seller will make the refund using the same payment methods used by the consumer in the original transaction, unless the consumer agrees to an alternative solution. In any case, the consumer will not incur any fees related to this refund.

SECTION 22 - FAULTY GOODS

In the event that the goods purchased from us are defective, you have the right to make a claim. Regarding the defect, you may request:

  • Replacement of the item with one that is free of defects,
  • Repair of the defect,
  • Price reduction.

You can report a complaint within one year from the time you notice the defect, but the time to submit a complaint cannot expire before the end of the product's warranty. Your complaint will be considered (answered) within 30 days from the date we receive your complaint notice.

Please do not return your purchase to us before sending us an email regarding your complaint: info@viktorias.com

To ensure prompt processing of your return, please confirm the return address with our customer service at info@viktorias.com. After that, please send the package via courier and provide us with the tracking number.

Standard return address (if confirmed by customer service after receiving your proof of purchase):
Acquainted
Karlavägen 18, 114 31, Stockholm, Sweden
Email support: info@viktorias.com